Welcome to XLivebet Frequently Asked Questions page. Here you will find the answers to the key questions raised by our Clients. In case you have a problem that is not covered in our FAQ list, our Customer Support team will be happy to assist you, and maybe your query will find its way into our frequent questions list.
How can I open an account ?
In order to register an account , click "SIGN UP" at the top right of the website. Registration process is required only once and it will last just a few minutes.
Can I have more than one account ?
You can only have one account.
How can I see the history of my bets?
In order to view your bets, please enter the section "My Account", then "Bet History". Choose the bet period and status in the open window and click “See details” button.
I have forgotten my username and/or password. What shall I do?
In order to reset your password please click on "Forgot Password?" at the top right corner of the website and follow the instructions. If you have forgotten your username, please contact our Customer Support Service by sending an е-mail to Email address [email protected] and your username will be recovered once your identity is confirmed.
How do I place a bet?
When you have already chosen the event you want to bet on, just click on the game outcome you want and the bet you’ve chosen will appear in the bet slip on the top right corner of your screen. Once the bet slip has opened, enter the amount that you wish to bet, and the bet slip will automatically calculate your potential winning. Click on "Place bet " to make your bet. The bet amount will be deducted from your account balance.
How can I see whether my bet was accepted?
Once you have confirmed your bet by clicking on "Place bet " in the bet slip, you will receive confirmation of acceptance, if the bet has been placed successfully. Each bet you place will appear in your account under "Bet History". Please note that a bet, once placed, can no longer be cancelled.
I placed a bet by accident. What shall I do?
Unfortunately, once you have confirmed your bet by clicking on "Place bet" the bet is accepted and can no longer be cancelled. Check your choice once more before you make a bet.
What bet types can I place?
We offer a wide variety of sports, leagues, matches and bets – both pre-match and Live!
For more information on bet types visit our section "Bet types".
What is the minimum and maximum stake I can place?
The minimum bet you can place is 50c (fifty euro cents) EUR cent.
The maximum bet is 500 (five hundred) EUR. The maximum winning amount of any bet must not exceed 10,000 (ten thousand) EUR.
How can I deposit money into my account?
Click on "Deposit " in the section "Balance" and follow the instructions. You can make deposits quickly and easily via online money transfer services and terminals such as Credit Cards, Skrill, Neteller, Paypal.
You can make a deposit into your account in the betshops of the company. After telling the operator your username (login) and paying the cash, it will be credited to your account during 1 hour.
Can I make a deposit into my friend's account?
No, you can replenish only your own account with your personal funds. The card/account/wallet can be used for making a deposit only if their holder’s data match with the user’s data.
How can I make a withdrawal from my account?
You can make a withdrawal from your account using three methods:
• in cash - from XLivebet betshops,
• via payment systems Credit Cards, Skrill, Neteller, Paypal.
How can I make a withdrawal through betshops?
Enter the section “Balance” – “Withdrawal”, specify the amount of money, any five-digit code, choose a betshop and click "Confirm". In order to receive the money, visit the betshop you have chosen, show your passport, tell the five-digit code and your login. You can receive the money within 3 working days after the withdrawal request.
How can I make a withdrawal via the payment system VISA?
Enter the section “Balance” – “Withdrawal”, then click on “VISA”, specify the amount of money, the card code, cardholder’s name and surname and confirm.
How can I make a withdrawal via the payment system Master Card?
Enter the section “Balance” – “Withdrawal”, then click on “Master Card”, specify the amount of money, your Master Card identification number and confirm.
How long does it take to process a request for withdrawal?
You can receive the money within 3 working days after making the request.
Does XLivebet charge fees for money withdrawal?
In case the participant requires back the amount of the deposit made via payment card or payment system without making a bet, the fee for the service of the payment system will be deducted in the same amount as the payment system withheld from the Organizer for the transfer of the above-mentioned deposit.
Am I allowed to transfer money from my account to my friend’s account?
Yes, there is a "Transfer to Friend" option that allows you to transfer funds to a friend's account.